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User Guides
User Guides
Guides to help you set up your fernox account and start testing today.
Getting Started
Downloading the Fernox App
Creating an account
Log in to your account
FAQ
Account Management
Updating account information
Changing email address
Password resetting
Account Deletion
Notification Settings
Biometrics login
Offline Mode
FAQ
Troubleshooting
Issues downloading the Fernox App
My app is not working
My app is not loading
Enabling location access
Enabling camera access
I cannot use the app
Submitting samples on the Fernox web portal
Tablet compatibility
Steps to Take If the App Crashes During Testing
PDF certificate not received via email
Issues with scanning the bottle QR Code
Data Security
Fernox registered Data Protection Officer (DPO)
Information Commissioner’s Office (ICO)
ISO27001 Certification
FAQ
Contact Information
Contact Us
Issues with scanning Heat Appliance Serial Number